Shop the look
 

It's about you, always!


If you change your mind within 30 days, you can obtain a refund to the original payment method if you have your original receipt or proof of purchase. Items returned must be in their original sale condition. 

Unfortunately, we cannot refund or exchange earrings, body piercing products, and hair accessories for hygiene reasons. We also cannot refund or exchange gift cards.

 

RETURNING IN-STORE:

All purchases made in-store can only be returned or exchanged in any Lovisa store. You are also welcomed to return any items purchased online in your preferred Lovisa store. Make sure you have your receipt or proof of purchase with you, including your online order confirmation email if you purchased items online. 

Refunds that are processed in-store for online and in-store purchases must be refunded onto the original payment method and can take 2-7 business days to reflect in your account.

If you have returned items and are yet to receive your refund, please contact our Customer Care Team for further assistance at info@lovisa.com.

RETURNING ONLINE: 

If you are unable to head to your preferred Lovisa Store to return your items, please get in touch with our Customer Care Team by submitting a return request, info@lovisa.com. Our Customer Care Team will provide you with the next steps in ensuring you receive your refund.

All online returns will be processed within 10 business days of receiving your parcel and you will be notified via email once it is completed. Original shipping fees are not refunded when items are returned for change of mind reasons.

*Please note, Lovisa is not responsible for any fees or costs when returning your unwanted items. 

__________________________________________________________

PLEASE NOTE

CONDITIONS OF RETURN:

  • Items returned must be in their original sale condition (unworn and unused with all original packaging and labels)
  • Earrings, body piercing products, hair accessories, and gift cards cannot be returned for change of mind reasons.
  • Shipping costs from online purchases and click and collect are non-refundable.
  • You may be asked to provide personal details for returns or exchanges for verification purposes.

FAULTY RETURNS:

If you believe an item you have purchased is faulty please contact us or visit your local store.

YOUR RIGHT TO A REFUND OF PURCHASE PRICE:

You are entitled to a refund for items you purchase from Lovisa if the item is:

  • (a) faulty and the fault or defect was not pointed out to you before you purchased it or would not have been apparent to you when you inspected the goods before purchase; or 
  • (b) Not 'of merchantable quality', meaning that it is not of the quality that you reasonably expected when you purchased it, bearing in mind the way the item was described to you before your purchase and also the price of the item; or 
  • (c) Not fit for its purpose, meaning that the item does not do what you reasonably expected it would, and you return the item within a reasonable time after purchase and provide Lovisa with proof of purchase, such as your original Lovisa receipt or bank statement.

If you do not return the item within a reasonable time, you will not be entitled to a refund of the purchase price, but you will be entitled to exchange the goods or have them repaired.

If you are entitled to a refund but you would prefer to exchange the item or receive a Lovisa gift card of equivalent value to the item, Lovisa is happy to exchange or give you a gift card.  

 

Added to Bag

Gold Pave & Single Diamante Slides 6-Pack
Gold Pave & Single Diamante Slides 6-Pack
R 270.00
Classic Cherry Fabric Scarf
Classic Cherry Fabric Scarf
R 50.00
Gold Pearl Cluster Flower Hair Drape
Gold Pearl Cluster Flower Hair Drape
R 120.00
Silver Crystal & Pearl Leaf Hair Clip 4-Pack
Silver Crystal & Pearl Leaf Hair Clip 4-Pack
R 70.00
Silver Diamante & Pearl Crown Headband
Silver Diamante & Pearl Crown Headband
R 120.00
Dainty Purple Floral Fabric Scarf
Dainty Purple Floral Fabric Scarf
R 50.00
Neutral & Black Mixed Hair Tie Set
Neutral & Black Mixed Hair Tie Set
R 30.00
Kids Sequin Fabric Bunny Ears Headband
Kids Sequin Fabric Bunny Ears Headband
R 30.00
White Fabric Diamante Scatter Bow Clip
White Fabric Diamante Scatter Bow Clip
R 50.00
Classic Black  Fabric Paisley Scarf
Classic Black Fabric Paisley Scarf
R 50.00
Gold Pearl Flower Vine Hair Comb
Gold Pearl Flower Vine Hair Comb
R 70.00
White & Black Fabric Textured Twist Stretch Headbands 2-Pack
White & Black Fabric Textured Twist Stretch Headbands 2-Pack
R 150.00
Cream Frangipani Hair Claw Clip
Cream Frangipani Hair Claw Clip
R 30.00
Silver Crystal Cluster Mixed Combs & Bridal Pins Pack
Silver Crystal Cluster Mixed Combs & Bridal Pins Pack
R 70.00
Black & Pink Faux Fur Scrunchies 2-Pack
Black & Pink Faux Fur Scrunchies 2-Pack
R 30.00
Kids Bunny Pom Pom Bow Fabric Hair Clips 2-Pack
Kids Bunny Pom Pom Bow Fabric Hair Clips 2-Pack
R 30.00
You are currently viewing   South Africa

Choose Your Preferred Location

You are currently viewing  

We think you’re in a different location

*this text line is for the notification if we have a one. E.g: It looks like you’re in a different location. If you would like to go to another store... etc ( need the UX writing support)

Shipping policy

south-africa South-africa

 

  • Standard Delivery (3-6 business days): FREE for orders over R400, or R60 for orders under R400.

  • Express Delivery (1-2 business days): R110 for all orders.


Please Note:

Please allow + 5 business days past our advised time frame for outlying areas.

Please visit our Shipping and Delivery Page for more information.

Unable to Checkout Products
Unable to Checkout Products

Some items are not available for Click & Collect. Change to Shipping or remove items to proceed with your order.

Accesiblity Icon